The FM Service Center is a one-stop hub for all facilities related needs. Emails, calls and online requests are addressed by Western Michigan University representatives from 7 a.m. to 5 p.m., Monday through Friday.
An after-hours answering service is available outside of regular business hours and on holidays for all facilities related emergencies. Please call (269) 387-8514 if needed.
The FM Service Center will be out of the office for winter recess beginning at 5 p.m. on 12/20/24 and will not return until 7 a.m. on 1/2/25. Work orders will not be processed during that time frame. If you need assistance before our return, please call (269) 387-8514.
Technology Help Desk
Bronco Fix-It
Submit a request for maintenance, custodial or landscaping services.
Phone, WiFi, and Network
Explore for technology and learning self-help resources or contact the Technology Help Desk at (269) 387-4357 for support.
Bronco Project
Start a project by completing and submitting the Bronco Project Request Form to the Facilities Management Department to have your project request placed in the system.
Common uses of Bronco Project:
- New furniture or equipment.
- Remodel or renovate an existing space.
- ADA accommodation.
Bronco Furniture
If you are needing to order furniture, please use the eProcurement webpage through Architecture and Design. You will find pre-approved furniture selections that meet University standards.
Bronco Signage
If you have any signage needs, please use the eProcurement webpage through Architecture and Design. You will find pre-approved signage vendors that meet University standards.
Classroom Technology
If you are experiencing difficulties with classroom technology.
Key or Core Change
If your key is lost or broken and needs to be replaced, please submit a Bronco Fix-It request. Key and core change requests require approval from the building coordinator and require a University Fund and Cost Center.
Locked Room
- To gain access to a locked room Monday through Friday, 8 a.m. to 5 p.m., contact the appropriate building coordinator or supervisor from the
- To gain access to a locked room on evenings, weekend and holidays, contact the Department of Public Safety through the non-emergency number for Kalamazoo County Consolidated Dispatch at (269) 488-8911.