Mission
The mission of the Student Financial Aid Office is to increase access to a rigorous and affordable college education by being 51¸£ÀûÉç’s central source for financial aid funding, information, planning and education.
Through principled and excellent service, we support the recruitment, retention and degree completion of a dynamic and culturally diverse student body, in preparation for a lifetime of personal and professional success by:
- Processing financial aid forms and FAFSA data to determine eligibility for grants, loans and work-study employment.
- Packaging student offers, including scholarships, grants, loans and work-study.
- Providing information on searching and applying for scholarships and loans.
- Advising students regarding financial aid, budgets and money management, federal and state aid and institutional aid.
- Counseling students with regards to satisfactory academic progress appeals, aggregate loan and Pell grant limits and other constraints.
- Assessing the impact of additional income and offers (e.g., external grants, private and department scholarships) upon students’ aid packages.
- Managing a year-round one-stop help center for phone calls, e-mails, and walk-ins with questions and transactions related to financial aid, making payments, student accounts and general registration information. With no appointment needed, Bronco Express is a location where students can:
- Apply for financial aid and check financial aid status.
- Check account balances and receive clarification on charges.
- Make payments on accounts.
- Sharing accurate and timely information with an emphasis on client-centered service.
- Engaging the institution and broader community in financial literacy and educational planning programs and related initiatives.
- Continuing training and professional development, as required by law and by nationally established best practices.
- Managing over $270 million in combined federal, state, institutional and private aid.
- Providing centralized forecasting, oversight, and planning, as relevant, for the spectrum of aid under the purview of the division of Enrollment Management.
- Providing relevant data collection, modeling and analysis.
- Adhering to professional codes of ethics and conduct.
