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Manages the library service center and operations.

• Provides customer service and support to library users. Monitors service expectations at the services desk.
• Manages the loan and fulfillment of physical resources, access to electronic and digital resources for library patrons.
• Coordinates department activities and programs with the library.
• Collaborates with library staff to implement library policies. Provides clarification and interpretation of library policies and procedures.
• Offers technical assistant for patrons.
• Monitors and reports the maintenance environment of the library.
• Hires, trains, evaluates and supervises staff and student employees.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor's degree in related field from an accredited institution, or equivalent combination of education and experience.

• Three years' relevant experience.
• Supervisory or lead experience.
• Strong interpersonal, written and verbal communication skills.
• Experience in a public or customer service role in a library.
• Strong computer and technical skills.
• Demonstrated ability to respond to emergencies and ensure a safe library environment.
• Working knowledge of library search terminology, library databases, and an integrated library system.

• Ability to work irregular shifts and extended hours, including evenings and weekends.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2021-03-23