Western Michigan University Employee Engagement 2023 Plan
January 2023 update
Goal: Enhance Western Michigan University's workplace culture
Objectives: Among faculty and staff
- Increase a sense of appreciation for their effort, contributions and results.
- Enhance communication at all organizational levels from interpersonal to campuswide.
- Increase transparent communication at all organizational levels of engagement.
- Increase a sense of being valued and offer new supports.
This plan outlines steps the President鈥檚 Cabinet will be taking and those that remain under consideration to enhance Western鈥檚 workplace culture. The Cabinet seeks to be an employer of choice where our staff and faculty feel seen, heard and valued. It has been created with a focus on impact and true change.
The strategies described in this plan are the direct result of extensive engagement with the faculty and staff community.
A process of assessment, analysis and planning began with the Employee Engagement Survey in spring 2022. The results were analyzed by a Survey Action Team of faculty and staff. The University then held campuswide workshops to explore recommendations for enhancing appreciation, communication, transparency鈥攖he three needs identified by the action team鈥攁nd value and support, a theme added by the Cabinet. The Cabinet then built the plan based on the workshop data that was analyzed and organized with the help from three Survey Action Team members.
The table below indicates the actions and initiatives that will advance each objective as Western seeks to become an employer of choice.
Appreciation | Communication | Transparency | Value and support | |
---|---|---|---|---|
Committed actions | ||||
16 hours of additional annual leave, two additional closure days | X | X | ||
Onward for the Brown and Gold Series | X | X | ||
Develop and expand new avenues for professional development | X | X | ||
Monthly cabinet listen-and-learn visits | X | X | X | X |
Division recognition programs | X | X | ||
Universitywide community-building and appreciation events | X | X | ||
Examine and enhance faculty and staff communications | X | X | X | |
Potential initiatives | ||||
Office hours and invite a cabinet member | X | X | ||
Vice presidential forums | X | X |
Committed actions
Potential initiatives
December 2022 update
At the three Employee Engagement Workshops this fall, approximately 200 participants generated more than 300 ideas to improve employee engagement and morale. The multitude of ideas are now organized and available for review.
Participants were organized into teams, and each focused on one of four focus areas: appreciation, communication, transparency, and value and support. They created recommendations for actions that could enhance our workplace culture. Ideas were created through a three-step process:
- Individual idea brainstorming.
- Sorting individual ideas into themes as a team.
- Prioritizing the ideas by voting.
November 2022 update and Employee Engagement Workshop results
The Employee Engagement Workshop series concluded on Tuesday, Nov. 1. Faculty, staff and colleagues from around campus came together across the three sessions to share their ideas for improving the campus culture and amplifying the employee voice.
The process of compiling and organizing the multitude of ideas submitted is underway, and the employee community will be able to decide which ideas will make the most appreciable change. The concepts employees prioritize will be developed into an action-oriented, measurable plan designed to help make progress on enhancing the Western work environment.
In the meantime, polling data is available from workshop participants who anonymously shared their assessment of Western and the Employee Engagement effort both before and after taking part in a workshop. The graphics below display the results of the five polls.
If you were unable to attend any of the three workshops, it鈥檚 not too late to contribute.
What best describes your position? | ||||
Session 1 | Session 2 | Session 3 | Total | |
Staff | 90% | 79% | 88% | 87% |
Faculty | 3% | 12% | 3% | 5% |
Other | 7% | 10% | 9% | 8% |
Did you complete the Employee Engagement Survey? | ||||
Session 1 | Session 2 | Session 3 | Total | |
Yes | 74% | 66% | 77% | 73% |
No | 26% | 34% | 23% | 27% |
How do you feel about Western today? | ||||||||
Session 1 | Session 2 | Session 3 | Total | |||||
---|---|---|---|---|---|---|---|---|
Pre | Post | Pre | Post | Pre | Post | Pre | Post | |
Positive | 18% | 17% | 18% | 27% | 18% | 16% | 18% | 19% |
Somewhat positive | 26% | 26% | 27% | 32% | 22% | 31% | 25% | 29% |
Neutral | 25% | 25% | 29% | 23% | 28% | 31% | 27% | 27% |
Somewhat negative | 23% | 25% | 20% | 18% | 21% | 10% | 22% | 18% |
Negative | 8% | 7% | 7% | 0% | 10% | 10% | 9% | 7% |
How do you feel about the Employee Engagement effort? | ||||||||
Session 1 | Session 2 | Session 3 | Total | |||||
---|---|---|---|---|---|---|---|---|
Pre | Post | Pre | Post | Pre | Post | Pre | Post | |
Hopeful | 13% | 23% | 27% | 38% | 15% | 24% | 17% | 27% |
Somewhat hopeful | 35% | 35% | 47% | 32% | 43% | 32% | 40% | 33% |
Neutral | 35% | 26% | 16% | 17% | 26% | 26% | 28% | 24% |
Somewhat discouraged | 13% | 12% | 11% | 6% | 7% | 14% | 11% | 11% |
Discouraged | 3% | 5% | 0% | 6% | 9% | 5% | 4% | 5% |
Who is "Senior Leadership?" | ||||
Session 1 | Session 2 | Session 3 | Total | |
---|---|---|---|---|
Vice presidents | 83% | 86% | 93% | 87% |
President's Cabinet members | 83% | 80% | 94% | 86% |
Board of Trustees | 62% | 70% | 66% | 65% |
Associate vice presidents/Associate provosts | 52% | 52% | 60% | 55% |
Deans | 40% | 43% | 51% | 45% |
Provost Council members | 49% | 25% | 46% | 43% |
Chairs/directors | 19% | 32% | 24% | 24% |
Associate deans | 19% | 18% | 27% | 22% |
October 2022 update and Survey Action Team presentations
The Employee Engagement Survey Action Team presented their findings to and engaged in a robust and productive discussion with the President鈥檚 Cabinet in late August.
Since then, the Cabinet met twice to discuss next steps and Cabinet members met individually with the team鈥檚 members to develop these next steps.
The Cabinet will create an action plan based on the three themes identified by the Engagement Team鈥攃ommunication, transparency and appreciation鈥攁s well as an additional category that emerged in reviewing the results: value and support. With this framework, we will proceed with the next steps in our yearslong culture-building journey that began with the first survey in 2019. To that end, the Cabinet has scheduled three Employee Engagement Workshops.
Expect active engagement at the workshops with small group activities designed to ensure a full range of perspectives about behaviors and outcomes that may improve morale. Following the workshops, we will review the input we collect to inform a measurable action plan. Because we want to make sure all employees can participate, one session will be held at 7 a.m. to provide an opportunity for those who have regular hours outside 8 a.m. - 5 p.m. or who cannot get away from their station during those hours. The sessions will be held:
Monday, Oct. 24, 10-11:15 a.m. in the Bernhard Center North Ballroom
Tuesday, Oct. 25, 7-8:30 a.m. in Bernhard Center rooms 208-210
Tuesday, Nov. 1, 3-4:15 p.m. in the Bernhard Center North Ballroom
Breakfast and coffee will be offered for the early risers at the 7 a.m. Oct. 25 session. Light refreshments will be served and a brief reception will follow each session.
Supervisors are asked to make scheduling adjustments that maximize opportunities for staff to attend and to actively encourage participation from their teams.
April 2022 update
The Employee Engagement Survey Action Team is diligently diving into data collected on the survey conducted in the spring and continues to welcome input from the campus community on ways to improve campus culture. The team, appointed by University leadership and comprising stakeholder groups from across campus, is meeting throughout the summer to assess survey responses and identify themes that reflect employee views and feelings on workplace culture, support and engagement.
A report of initial, high-level results of the survey, featuring the top and bottom responses from faculty and employee groups, was released in April. The results were compiled by ModernThink, an outside vendor contracted by the University to ensure confidentiality.
The action team has since received full survey results and is meeting throughout the summer, working diligently to analyze the data and provide perspective about potential growth points for the University. The team has formed subgroups to focus on the various themes represented in the survey questions and delve deeper into responses.
The Employee Engagement Action Team will present its findings to the President's Cabinet in August to help guide leadership toward actionable steps to strengthen the Western community and address the needs of faculty and staff.
Messages from President Montgomery
Employee Engagement Survey Action Team
Bob Brady, senior human resources consultant, Human Resources
Cyntia Dawson, executive assistant, Haworth College of Business
Katie DeCamp, associate director, Valley Dining Center
Dr. Lisa Dechano-Cook, professor, Department of Geography, Environment and Tourism, Faculty Senate
Dr. Vun Doubblestein, associate director, Multicultural Affairs for Students
Brandi Engel, director of marketing and communications, College of Fine Arts
Thomas Fisher, doctoral student, president, TAU
Erin Flynn, news and communications specialist, Office of Marketing and Strategic Communications
Nick Griffith, manager of cash management and investments, Office of Business and Finance
LuMarie Guth, business librarian and associate professor, AAUP
Amber Hutson, administrative assistant II, Department of Psychology, vice president, PSSO
Jasmine LaBine, part-time instructor, School of Communication, president, PIO
Brianna McCann, program manager, Office for Sustainability
William McQuitty, institutional research analyst, Institutional Research, president, APA
Bryan Sutton, environmental control person, Facilities Management, president, AFSCME
Dr. Kahler Schuemann, chief of staff and secretary to the Board of Trustees
Courtney Arnold, executive assistant senior to the chief of staff and secretary to the Board of Trustees
Chris Voss, senior associate director of business operations, University Recreation